Policies

Refund & Return Policy

We accept refunds and returns under these guidelines. 
To apply for a refund or return you must contact thebfsclosetshop@gmail.com within 10 calendar days of the delivery. The Boyfriends Closet employees will review the request, and may require more information. If more information is requested, you must provide those details within 5 calendar days. 

If you do not apply for a refund or return within 10 calendar days of the delivery, or provide more details when requested within 5 calendar days your refund or return will automatically be denied. 

A package returned without consent or permission from The Boyfriends Closet, from the email thebfsclosetshop@gmail.com will not be refunded.  

All packages returned to The Boyfriends Closet location with the correct permissions, must have a tracking number submitted by email to thebfsclosetshop@gmail.com within 14 calendar days or the refund will be denied. 

All return shipping costs will be covered by the customer. No return shipping label will be provided by The Boyfriends Closet. 

No requests via any other social media platform will be accepted. Any person to send a request a different way will be asked to email.


CLICK HERE to learn more about refunds & returns 

 

Cancelation Policy

A cancelation request must be sent within 24 hours of the purchase/order. 
The cancelation request must be sent by email to thebfsclosetshop@gmail.com to be considered. No requests via any other social media platform will be accepted. Any person to send a request a different way will be asked to email.  

A cancelation will be denied if it has been more then 24 hours since the purchase/order. 

A cancelation will be denied if the item has been fulfilled and shipped within the 24 hour period. 

 

Shipping Policy & Information

The Boyfriends Closet only offers shipping to Canada, and the United states at this time. All orders are shipped with Canada Post. 

Shipping Cost in (CAD)
Canadian shipping cost on any order $99.99 or under is $8.99-$9.99 nation wide.
Canadian shipping cost on any order $100 or more is FREE nation wide. 

USA shipping cost on any order $9.99 or under is $9.99 country wide. 
USA shipping cost on any order $100.00 or more is FREE country wide. 

Shipping Times 
Shipping times will vary based on your region.
Processing times are 1-5 business days. Processing times may vary during busy seasons to 1-7 business days. 

Shipment Tracking
Tracking numbers will be provided for all Canadian orders. 
Tracking numbers may not always be provided by shipping internationally. 

To request a tracking number, if you did not receive one contact thebfsclosetshop@gmail.com
All requests will require identification questions that correspond with the order. If the identification questions are not correct or refusal to comply with the request, no tracking number will be supplied. 
The Boyfriends Closet will not give out your tracking number or information requested by a third party. 

Shipping with Canada Post
Canada Post is the shipping provider used by The Boyfriends Closet. 
Once a package has been shipped, and handed over to Canada Post the liability of that package is placed onto them / their services. 

Any lost, stolen, or damaged packages/parcels are the responsibility of Canada Post. Please contact them with any shipping concerns. 

If you contact us regarding shipping problems, we will do our best to help you navigate them. There is only so much we can help with, and information we can provide. 

Local Pick Up / Delivery 
Local pick up or delivery is not available at this time. 
If you would like to request The Boyfriends Closet consider this as an option, please email us at thebfsclosetshop@gmail.com and we will consider changing this policy if there is enough demand. 

 

Gift Card Policy 

A gift card purchase can not be canceled or refund. Gift cards are final sale. 

 

Privacy Policy

All information collected by The Boyfriends Closet will not be given out to any third party. The information is used for analytics, to improve the company. 

We will not send any marketing to your phone via SMS. We only send promotional, or marketing content to email at this time. 

If you wish to stop, you can unsubscribe at the bottom of any promotional email or contact us directly to be removed from the list. If an email(s) was scheduled before your request, you may receive that email(s). All future correspondence after the subscription should stop within a reasonable period of time. 

Exchange Policy

Under no circumstances are exchanges accepted. 

 

All policies may be subject to change by The Boyfriends Closet at any time. 

Contact us directly at thebfsclosetshop@gmail.com